If you are asking yourself whether your business needs a virtual telephone or not, the answer will be a strong affirmative. There are a lot of things that a virtual phone system does for your workplace. It provides some of the advanced features that a regular telephone system could not. A few of these are: cost effectiveness, extremely useful advanced features, significant improvement in customer satisfaction and experience and a few others.
Enhanced Business Opportunities
Getting a high quality virtual telephone (http://www.itelecenter.com/Virtual-Phone-System.aspx) system makes your products and services truly enjoyable to your customers. A high quality virtual phone system is sure to make your business more enjoyable to your customers. A virtual phone system actually works like a traditional phone system and has quite a few extra features over a normal phone system but costs much less compared to a traditional phone system. A phone system is indispensable for any business but often small businesses find it difficult to afford. A virtual phone system is the most wonderful and affordable alternative in cases like this. It can definitely give your business a great boost. A virtual phone system does not need any complex installation or hardware or software. It in fact, does not need any dedicated telephone connection. It can work with any of your existing telephone connections – cell phone, residential telephone or office telephone.
The auto attendant of a virtual telephone receives all your calls. It greets and directs your callers to the person or department of their choice without wasting time. You can record all your information on the auto attendant and customers can access that information just by following few simple instructions of the automated receptionist. You can also customize and change your information according to time, season or festival. An auto attendant (http://www.itelecenter.com/Auto-Attendant-Customizable-Main-Greeting.aspx) answers your customer’s call 24×7 and so there’s no chance of any of your calls going unattended. When you cater to the needs of your customers, give them what they need, and keep them happy and satisfied it is highly likely that they will come back to you again and will also refer you to other customers.
Comes with Beneficial and Handy Features
A virtual telephone also provides you a few advanced features like: call forwarding, voicemail box and others. The call forwarding feature allows you to forward calls to your colleagues within the same office location or across the country. You can also forward calls to your personal phone, your residential phone or to your voicemail box, if you do not want to answer a call. A voicemail box helps your customers record their messages when you are unable to answer their call for some reason. A virtual phone system sends you an alert as soon as a new voicemail arrives in your voicemail box. It also allows you to read all your voicemails in email. A virtual telephone also has caller ID that captures all the details of a call like the date and time of the call, the telephone number of your customers.
Using Toll Free Number
A virtual telephone also allows you to use toll free numbers. A toll free number is a special kind of business telephone number where the caller does not pay for the call. A toll free number is available all the time and the caller need not pay anything, even when he is calling from far away.