800 numbers are not only effective in the marketing and promotional campaigns of your organization but also in improving your customer satisfaction. So how can your 800 number improve your customer service? After all, “eight hundred” is just a number. Moreover, it’s no longer the only available toll free prefix. There are a whole lot of other available toll free prefixes. So, there has been a change in the popular toll free format but that isn’t really contributed to its immense popularity. Nowadays, every advertisement contains a toll free number – from television advertisement to billboards to brochures.
Keeps You Close to Your Customers
800 numbers (http://www.itelecenter.com/Toll-Free-Number.aspx) not only attract new customers but can also fascinate your existing customers because they do not have to pay anything for calling you, even if they are calling from far away. A small business can definitely gain a lot simply by enhancing its customer service. Your customers are your biggest asset. Maintaining a healthy communication system with your customers is important to make them happy and keep them satisfied. Toll free numbers help you maintain this relationship with your clients. If you are using a toll free number, your customers can reach you anywhere and at anytime without spending anything for their call, even when they are calling from far away. This is a definite boost to your relationship with your customers.
Building a Strong Relationship with Customers
800 numbers with a virtual phone system can change your business forever. Your business actually enjoys the benefits of a virtual telephone (http://www.itelecenter.com/Virtual-Phone-System.aspx) on one hand and the special advantages of a toll free number on the other. So, now there’s no chance of your customer’s queries going unattended. You can transfer calls, forward calls, use a voicemail box and most importantly auto attendant and online fax to maintain your closeness with your customers – all the time. This number not only gives you a successful medium for communicating with your customers but also strengthen your relationship with them.
Enhanced Credibility
800 numbers are great for businesses of all sizes but it is especially helpful for small businesses and startup companies. A toll free number enhances the credibility of your business and makes you look and sound more professional. You could be the owner of a home based business but a toll free number showcases your professionalism and makes you accessible from anywhere, which in turn influences the credibility of your business. When you advertise your toll free number on your business communications, your customers know that they can reach you easily at any time of their need.
Indispensable for Customer Care
The business of call centers and customer care professionals are entirely dependent on phone system. Their work starts as soon as they receive a query or complaint from their customers. 800 numbers encourage your customers to call you because they are not spending anything for the call. A call from your customer is an opportunity for their business.
Puts Your Customers First
800 numbers also convey another important message to your customers. It shows them that you care for your customers and they are your priority. At a time when customer satisfaction and care are crucial for the success of any business, toll free numbers put your message directly to your customers while simultaneously providing a competitive edge to your business.